Shipping Policy

Last updated: April 2026

Ships from European Warehouse

All orders are dispatched from our European warehouse facility. Products are stored in temperature-controlled conditions to ensure integrity until the moment of shipping.

Cold Chain Shipping

Due to the temperature-sensitive nature of botulinum toxins and certain dermal fillers, every order is shipped using cold chain logistics:

• Insulated packaging: All orders are packed in thermally insulated containers with gel cold packs
• Temperature monitoring: Shipments are monitored to ensure products remain within the required temperature range during transit
• Express shipping: We use express courier services to minimize transit time and maintain product integrity
• Seasonal adjustments: During extreme weather (summer heat or winter frost), we may adjust packaging and shipping methods to protect products

Delivery Times

Standard delivery within the EU is 2-5 business days from the date of dispatch. Orders are typically dispatched within 24-48 hours of payment confirmation (Monday to Friday).

Estimated delivery times by region:

• Western Europe (Germany, France, Netherlands, Belgium, Austria): 2-3 business days
• Southern Europe (Spain, Italy, Portugal, Greece): 3-4 business days
• Northern Europe (Scandinavia, Baltics): 3-4 business days
• Eastern Europe (Poland, Czech Republic, Romania, Hungary): 3-5 business days
• United Kingdom: 3-5 business days
• Switzerland & Norway: 3-5 business days

These are estimated times and may vary depending on customs processing and local carrier conditions. Delivery times are not guaranteed.

Free Shipping

We offer free shipping on all orders over 150 EUR. For orders under 150 EUR, a flat shipping fee will be calculated at checkout based on destination.

Delivery Address

Orders are shipped to clinic or professional addresses only. We do not ship to residential addresses or P.O. boxes. The delivery address must correspond to a registered medical practice, clinic, hospital, or other professional healthcare facility.

Please ensure the clinic name is included in the shipping address to facilitate smooth delivery.

Order Tracking

Tracking is provided for all orders. Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and link. You can monitor the status of your delivery in real time through the carrier's website.

Delivery Countries

We currently ship to the following countries:

• European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
• Non-EU Europe: United Kingdom, Switzerland, Norway

If your country is not listed, please contact us at [email protected] to inquire about shipping availability.

Customs & Import Duties

For shipments to non-EU countries (UK, Switzerland, Norway), the recipient may be responsible for applicable customs duties, import taxes, or VAT. These charges are determined by the destination country's customs authority and are not included in our product or shipping prices.

Delivery Issues

If your order has not arrived within the estimated delivery time, or if you experience any issues with delivery, please contact us at [email protected] with your order number. We will investigate with the carrier and resolve the issue as quickly as possible.

If a package shows signs of damage upon delivery, please accept the delivery but note the damage with the carrier and contact us immediately with photos.

Contact

For shipping inquiries, contact us at:

Email: [email protected]